Refund policy

RETURNS & EXCHANGES

Every Wallace bag is handmade to last, but if it's not the right fit, we've made it easy to return.

30-Day Free Returns If you don't love it, send it back within 30 days of receiving your order. We'll cover the return shipping label, no questions asked. Items must be unused and returned with original tags and packaging.

Exchanges Looking for a different color or style? The fastest way to get what you want is to initiate a return and place a new order. We'll process both as quickly as we can.

Refunds Once we receive and inspect your return, we'll notify you and process your refund to the original payment method within 10 business days. Bank processing times may add a few additional days on their end.

Damaged or Incorrect Items Please inspect your order upon arrival. If something isn't right, contact us immediately at info@wallacedg.com and we'll make it right.

Questions? Reach us anytime at info@wallacedg.com.